Refund policy

Return & Refund Policy

Thank you for shopping with Great Indian Market.

Returns

We offer a 2-day return policy for items that are damaged, defective, or incorrect upon delivery. This means you have 2 days from the date of delivery to request a return.

To be eligible for a return:

The item must be damaged, defective, or different from what you ordered.
The item must be unused and in its original packaging, with all accessories and tags (if applicable).
You must provide your order number or proof of purchase.
Clear photos or videos showing the damage or defect may be required to process your request.

To initiate a return, please contact us at greatindian.market.shop@gmail.com within 2 days of receiving your order.

If your return request is approved, we will provide instructions on how to return the item. Please do not send any items back without contacting us first, as unauthorized returns will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 2 days of delivery at greatindian.market.shop@gmail.com with your order details and supporting photos or videos. We will review your request and arrange a replacement or refund, as applicable.

Non-Returnable Items

Returns will not be accepted for:

Change of mind
Incorrect product ordered by the customer
Products that have been used, damaged after delivery, or are not in their original condition
Perishable goods (such as food, flowers, or plants)
Customized or personalized products
Personal care and hygiene products
Hazardous materials, flammable liquids, or gases
Sale or clearance items
Gift cards

If you have questions about whether your item qualifies for a return, please contact us before making a purchase.

Exchanges

We only replace items if they are damaged, defective, or if you received the wrong product. If you need an exchange, please contact us within 2 days of delivery at greatindian.market.shop@gmail.com.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

If you have not received your refund within 15 business days after approval, please contact us at greatindian.market.shop@gmail.com.